Jamaican Rum

At our company, we take great pride in providing you with the highest quality fresh coffee. We understand that there may be instances where you might need to return or seek a refund for your coffee purchase. This return and refund policy outlines our procedures for handling such situations.

• Eligibility for Returns: Due to the perishable nature of our fresh coffee, we can only accept returns or issue refunds under the following circumstances:

  • Incorrect or damaged items received: If you receive incorrect or damaged coffee products, please contact our customer support team within 48 hours of receiving the shipment. We will require photographic evidence of the issue for our records.
  • Quality concerns: If you believe that the coffee you received does not meet our quality standards, please contact us within 7 days of receiving the shipment. We may request additional details or evidence to evaluate the issue.

• Return Process: To initiate a return or refund request, please contact our customer support team through the designated channels, such as email or phone. Provide us with your order details, including the order number and specific reason for the return or refund request. Our customer support team will guide you through the necessary steps.

• Return and Refund Conditions:

  • Packaging: The returned coffee products must be in their original packaging, unopened, and in a resalable condition. Please ensure that the packaging is intact and properly sealed to maintain the freshness of the coffee.
  • Return Shipping: In most cases, return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or damaged items received). We recommend using a trackable shipping method to ensure the safe return of the products.
  • Refund Method: Refunds for eligible returns will be issued to the original payment method used during the purchase process. Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution's processing time.

• Exclusions: For health and safety reasons, we cannot accept returns or issue refunds under the following circumstances:

  • Change of Mind: As coffee is a perishable item, we cannot accept returns or issue refunds due to a change of mind or personal taste preferences after the coffee has been delivered.
  • Incorrect Brewing: We cannot accept returns or issue refunds if you are unsatisfied with the taste of the coffee due to incorrect brewing or preparation methods.

• Customer Support: Our dedicated customer support team is available to assist you with any return or refund inquiries. If you have any questions or need further clarification, please contact us through the provided communication channels. We aim to provide prompt and helpful assistance to ensure your satisfaction.

We appreciate your understanding of our return and refund policy for shipping fresh coffee. Should you require any additional information or have further questions, please refer to our FAQs or reach out to our customer support team at pupsncupspullman@gmail.com.

Thank you for supporting our small business. We strive to provide a reliable and efficient shipping service to ensure your packages reach their destinations in a timely manner. This shipping policy outlines our commitment to delivering your items within 7-10 business days.

• Processing Time: Once your order has been placed and payment has been successfully processed, we will begin processing your shipment. Our processing time typically takes 1-2 business days. During peak seasons or promotional periods, processing time may be slightly longer. We will notify you promptly if there are any unexpected delays.

• Shipping Methods: We offer various shipping methods to cater to different delivery requirements. Our available shipping methods will be displayed during the checkout process. Please note that the estimated delivery time of 7-10 business days applies to standard shipping only. Expedited shipping options may have different delivery timeframes.

• Delivery Timeframe: Our delivery timeframe of 7-10 business days begins from the day your package is shipped. Business days exclude weekends and public holidays. While we make every effort to deliver within the specified timeframe, please note that unforeseen circumstances such as extreme weather conditions or disruptions in transportation services may cause delays. We appreciate your understanding in such situations.

• Tracking Information: Once your package has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Tracking information will be sent to the email address provided during the checkout process. Please ensure that your contact information is accurate to receive timely updates on your shipment.

• Delivery Address: It is your responsibility to provide us with the correct and complete delivery address. Please double-check the accuracy of the address information before placing your order. We cannot be held liable for delays or delivery failures caused by incorrect or incomplete address details. If you need to update your delivery address, please contact our customer support team as soon as possible.

• International Shipping: For international shipments, delivery times may vary depending on the destination country's customs procedures and regulations. Please note that additional customs duties, taxes, or fees may be applicable, and these charges are the responsibility of the recipient.

• Customer Support: Our dedicated customer support team is here to assist you with any shipping-related queries or concerns. If you have any questions about your shipment or require further assistance, please don't hesitate to reach out to us. We aim to provide timely and helpful responses to ensure a positive experience for our customers.

We appreciate your trust in our shipping services. Should you have any further questions or require additional information please contact our customer support team at pupsncupspullman@gmail.com.